FAQ

Most homewares ship within 1–3 business days and arrive in 2–10 business days depending on where you are in Australia. Some artisan and made-to-order pieces take longer — lead times are noted on the product page. You’ll get tracking as soon as your order ships.

Yes! We offer free standard shipping on all orders over $300 within Australia. Orders under $150 ship at a standard rate, while bulky pieces (like furniture and sofas) have their own freight rates because of size and handling. You’ll see the exact cost before you pay — no surprise charges after checkout.

Freight for oversized and bulky items is calculated at checkout — no waiting for a quote. Delivery times vary by location and item, typically 2–4 weeks for larger furniture pieces. If anything unusual comes up with your order (remote address, access issues), we’ll get in touch.

We ship within Australia only for now. If you’re outside Australia and have your heart set on something, email support@coastalis.com.au and we’ll see what we can do.

Absolutely! Once your order ships, you'll receive a tracking number via email so you can follow its journey to your door.

Standard parcels are usually left in a safe place at your address. For larger freight items, the courier will contact you to book in a delivery time that works.

You’ve got 14 days to return most items. They need to be unused, in original condition, and in their original packaging. Email support@coastalis.com.au with your order number and we’ll sort it from there.

Email us at support@coastalis.com.au with your order number and reason for return. We'll provide you with return instructions and a return authorisation if applicable.

If you’re changing your mind, return shipping is on you. If the item arrived damaged or faulty, we cover it — just flag it with us first. Either way, use a tracked service so nothing gets lost in transit.

Exchanges are possible on most items. Email us with your order number and what you’d like to swap to, and we’ll let you know what’s available.

A few things can’t be returned: custom or personalised pieces, final-sale items, and anything that’s been used or damaged after delivery. If an item is non-returnable, it’s flagged on the product page.

If it arrives damaged, send us a photo and your order number at support@coastalis.com.au. We'll replace it or refund it — your choice — at no cost to you. We sort it with the supplier, so you don't have to chase anyone. The sooner you let us know, the faster we can get it resolved.

Once your return lands with us, refunds are processed within 5–7 business days. Your bank may take another 5–10 days to show it in your account.

Wipe with a soft, damp cloth. Keep them out of long soaks and the dishwasher unless the product page says otherwise.

Many of our ceramic vessels hold water fine for fresh flowers. For unglazed or porous pieces, stick with dried arrangements — water will discolour them over time.

Gently dust with a soft, dry cloth. Avoid using water or cleaning products directly on the canvas surface.

Unless specifically marked as "outdoor rated," our products are designed for indoor use only. Exposure to weather can damage finishes and materials.

Dust regularly with a soft brush or cloth. Avoid moisture and direct sunlight, which can cause fading or warping. Spot clean with a barely damp cloth if necessary.

Follow the specific care instructions provided with your furniture. Generally, wipe down with a soft cloth and use appropriate cleaners for the material (wood polish for timber, appropriate upholstery cleaner for fabric).

Dimensions are listed on every product page in centimetres, in H × W × D format. If a measurement you need isn’t there, email us — most of the time we can get it from the supplier.

We recommend measuring your space before ordering. Product images often include styling context, and dimensions are provided in H (height) × W (width) × D (depth) format.

Yes — we’ve built two free tools to help. Match my room pulls a palette from a photo of your room and suggests cushions, throws and linen to suit. Help me Style My Room lets you pick a room type and vibe and builds a coordinated set of pieces in one go. You can also see products styled in real homes on Instagram @coastalis_shop

Measurements are accurate to within 1–2cm on handmade pieces — that’s the nature of artisan work. Anything with larger variation is flagged on the product page.

If you're unsure about sizing, contact us before ordering at support@coastalis.com.au. We're happy to provide additional measurements or guidance. Returns for sizing issues are subject to our standard return policy.

We accept Visa, Mastercard, PayPal, Apple Pay, Afterpay, Google Pay and Shop Pay.

Yes. The site uses SSL encryption on every page, and we never see or store your full card details — payment is handled directly by Shopify and the payment providers listed above.

If you need to change or cancel an order, email support@coastalis.com.au as soon as you can. Once it’s shipped we can’t change it, but you can return it under our normal return policy.

Not yet. A lot of our pieces arrive in packaging that’s already presentable enough to give as-is, especially the artisan and ceramic lines.

Yes! We offer trade pricing for interior designers, stylists, and businesses. Visit our Trade page or email support@coastalis.com.au for more information.

Some of our artisan pieces are made after you order, not pulled from stock. These take longer — usually 3–6 weeks to produce and ship. Lead times are noted on the product page so you know what you’re waiting on.

Stock availability varies by product. You can sign up for email notifications on product pages to be alerted when an item is back in stock.

Once an item is marked as discontinued, it typically won't return. We regularly refresh our collection with new pieces selected for coastal Australian homes.

Email us at support@coastalis.com.au or use the contact form on our Contact Us page. We aim to respond within 24 hours during business days.

We're an online-only store, which allows us to offer select pieces at better prices. All products can be viewed and purchased through our website.

We don't currently have a public showroom, but trade customers can arrange appointments. Please email support@coastalis.com.au for more information.

Our customer service team is available Monday-Friday, 9am-5pm AEST. Orders can be placed online 24/7.

We select every piece with coastal Australian living in mind. Our collection features artisan-made, sustainable, and lasting pieces that bring warmth, texture, and natural beauty to your home.

We partner with artisans and makers locally and internationally who share our values of quality craftsmanship, sustainability, and timeless design.

Yes. We prioritise natural materials, artisan craftsmanship, and thoughtful sourcing. We're continually working to reduce packaging waste and support ethical production practices.

We’ve built two free tools to help you pick pieces that work together: Style Check — upload a photo of your room and it pulls the main colours, then suggests cushions, throws and bedding to match, contrast, or mix. Find it here.
Room Edit — you choose whether to upload an image or not, pick a room type (living, bedroom, dining, entry, outdoor) and a direction (tonal, contrast, balanced), and it builds a coordinated set of pieces you can add to cart in one go. Find it here.

Both are free to use, no sign-up.

Yes. 5% of profits goes to TOGA and the Lung Foundation Australia. Both causes are personal. You can read more on our Giving Back page.

Yes, for interior designers, stylists, and accommodation businesses. Apply through the Trade form on the site and we’ll send pricing and ordering details once approved.