FAQ

Most homeware items ship within 1-3 business days and arrive within 2-10 business days depending on your location within Australia. You'll receive tracking information as soon as your order ships.

Yes! We offer free standard shipping on all homeware orders over $150 within Australia. Orders under $150 incur a flat shipping rate calculated at checkout.

Furniture and bulky freight items require a freight quote. We'll contact you after your order to arrange delivery. Delivery times for larger items typically range from 2-4 weeks depending on your location.

Currently, we ship within Australia only. For international inquiries, please contact us at support@coastalis.com.au.

Absolutely! Once your order ships, you'll receive a tracking number via email so you can follow its journey to your door.

Standard parcels will typically be left in a safe place or with a neighbor. For larger items requiring freight, the courier will contact you to arrange a suitable delivery time.

We offer a 14-day return policy on most items. Products must be unused, in original condition, and in their original packaging. Please contact us at support@coastalis.com.auto initiate a return.

Email us at support@coastalis.com.auwith your order number and reason for return. We'll provide you with return instructions and a return authorisation if applicable.

Return shipping costs are the customer's responsibility unless the item arrived damaged or defective. We recommend using a tracked service for returns.

Yes! If you'd like to exchange an item for a different size, color, or product, please contact us and we'll arrange an exchange where possible.

Custom or personalised items, sale/clearance items marked as final sale, and items that have been used or damaged cannot be returned. Each product page will specify if an item is non-returnable.

Please contact us immediately at support@coastalis.com.au with photos of the damage. We'll arrange a replacement or full refund, and cover return shipping costs.

Once we receive your return, refunds are typically processed within 5-7 business days. Please allow an additional 5-10 business days for the refund to appear in your account depending on your financial institution.

Wipe with a soft, damp cloth. Avoid submerging in water for extended periods. Most decorative ceramics are not dishwasher safe unless specifically noted.

While many of our ceramic vessels are watertight and suitable for fresh florals, we recommend dried arrangements for pieces with porous or unglazed finishes to preserve their longevity.

Gently dust with a soft, dry cloth. Avoid using water or cleaning products directly on the canvas surface.

Unless specifically marked as "outdoor rated," our products are designed for indoor use only. Exposure to weather can damage finishes and materials.

Dust regularly with a soft brush or cloth. Avoid moisture and direct sunlight, which can cause fading or warping. Spot clean with a barely damp cloth if necessary.

Follow the specific care instructions provided with your furniture. Generally, wipe down with a soft cloth and use appropriate cleaners for the material (wood polish for timber, appropriate upholstery cleaner for fabric).

All product dimensions are listed on each product page under "Product Details" or within the mini specifications section. Dimensions are provided in centimeters (cm).

We recommend measuring your space before ordering. Product images often include styling context, and dimensions are provided in H (height) × W (width) × D (depth) format.

Check out our "Styling Guide" sections on product pages for placement tips and inspiration. You can also follow us on Instagram [@coastalis._shop] to see our products styled in real homes.

Yes, we strive for accuracy. However, handmade and artisan pieces may vary slightly (typically within 1-2cm) due to their handcrafted nature. Significant variations will be noted on the product page.

If you're unsure about sizing, contact us before ordering at support@coastalis.com.au. We're happy to provide additional measurements or guidance. Returns for sizing issues are subject to our standard return policy.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. We also offer Afterpay for eligible purchases.

Absolutely! Our site uses secure SSL encryption to protect your payment information. We never store your full credit card details.

Please contact us immediately at support@coastalis.com.au if you need to modify or cancel an order. Once an order has shipped, we cannot make changes, but you can return items according to our return policy.

Currently, we don't offer gift wrapping services, but many of our products arrive in beautiful packaging suitable for gifting.

Yes! We offer trade pricing for interior designers, stylists, and businesses. Visit our Trade page or email support@coastalis.com.au for more information.

Some of our artisan pieces are made to order, meaning they're crafted after you place your order. These items typically take 3-6 weeks to produce and ship. Lead times will be noted on the product page.

Stock availability varies by product. You can sign up for email notifications on product pages to be alerted when an item is back in stock.

Once an item is marked as discontinued, it typically won't return. We regularly refresh our collection with new pieces curated for coastal Australian homes.

Email us at support@coastalis.com.au or use the contact form on our Contact Us page. We aim to respond within 24 hours during business days.

We're an online-only store, which allows us to offer curated pieces at better prices. All products can be viewed and purchased through our website.

We don't currently have a public showroom, but trade customers can arrange appointments. Please email support@coastalis.com.au for more information.

Our customer service team is available Monday-Friday, 9am-5pm AEST. Orders can be placed online 24/7.

We curate every piece with coastal Australian living in mind. Our collection features artisan-made, sustainable, and timeless pieces that bring warmth, texture, and natural beauty to your home.

We partner with artisans and makers locally and internationally who share our values of quality craftsmanship, sustainability, and timeless design.

Yes. We prioritise natural materials, artisan craftsmanship, and thoughtful sourcing. We're continually working to reduce packaging waste and support ethical production practices.