Last Updated: August 2026

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SHIPPING

We ship Australia-wide. How delivery is priced depends on the item. Smaller
homewares ship as standard parcels at a flat rate (free on orders over $300).
Larger and bulky pieces — furniture, mirrors and our sofa range — are delivered
by a specialist white-glove freight service and quoted individually to your
delivery address. For these items we confirm your freight quote before dispatch,
and nothing ships until you've approved it. If you'd prefer to confirm a shipping
cost before ordering, email us at support@coastalis.com.au with your postcode and
full delivery address.

HOMEWARES

Décor, textiles, serveware and small styling pieces ship as standard parcels via
Australia Post or courier.

• Orders under $300: $19.95 flat rate (NSW, QLD, ACT, VIC, SA)
• Orders under $300: $39.95 flat rate (WA, NT, TAS)
• Orders over $300: Free shipping
• Dispatch: 1–3 business days
• Delivery: 2–10 business days

BULKY ITEMS, FURNITURE & SOFAS

Mirrors, chairs, stools, bedsides, side tables, benches, coffee tables, dining
tables, console tables, sideboards, buffets, entertainment units and our Cloud
sofa range are delivered by a dedicated white-glove furniture freight service —
carefully handled and brought into your home.

Because premium freight is priced to your exact address, delivery on these items
is quoted individually. Simply check out as normal — you'll see a “Freight Quote
Required” option — and we'll be in contact after your order with a custom freight
quote for your delivery address. Nothing ships until you've approved the cost.

• Metro areas: typically 1–2 weeks
• Regional areas: typically 2–3 weeks
• WA, NT, TAS & remote areas: freight varies significantly; we'll confirm your
  quote before dispatch

Prefer to confirm the freight cost before placing your order? Email
support@coastalis.com.au with your postcode and full delivery address and we'll
send a tailored quote.

PROCESSING & DISPATCH

Orders are typically processed within 1–3 business days. Some items may ship from
different warehouses and may arrive separately. Once shipped, tracking details
will be provided where available.

AUTHORITY TO LEAVE

Couriers may leave items in a safe location if appropriate. Apartment buildings
or secured addresses may require someone present for delivery.

PO BOXES

We are unable to deliver to PO Boxes or Parcel Lockers.

DAMAGED ITEMS

Please contact support@coastalis.com.au within 24 hours of delivery if your item
arrives damaged. Include photos of the item and packaging before assembly or use.